It is important you identify if the spinning ball issue is related to a single problematic app or if your entire MacBook is messed up. This could signal other performance problems with your Mac. Occasionally, an app simply just freezes and doesn’t quit or show an error message.Or your Mac becomes totally unresponsive and you probably see what Mac users affectionately call the “spinning beach ball”. Luckily, most of these types of problems are easily located and fixed. When apps crash on your MacBook, it’s often related to corrupt user accounts, memory problems or corrupt preference files following an OS update. In this article, we walk through some of the common tips to troubleshoot when your Mac Apps crash on a regular basis. Crashes in macOS and OS X happen rarely and when they do, they are relatively easy to fix. My understanding is that if it works fine in “Safe Mode”, it means something that is activated during Normal Mode but that is not activated during safe mode is responsible.Sometimes an App on your MacBook just doesn’t want to play nice. I’ll try to be more insisting when I go back, thanks!Ĥ) I want to explore the “Safe Mode” aspect, it doesn’t shutdown at all in “Safe Mode” (I let it run 4k video overnight and it was still running in the morning). (I did one myself too and it was all fine)ģ) Unfortunately, my mac is not eligible for the SSD program because it wasn’t purchase in 2017 but in 2016, when apparently units were not affected. This is because when they do a hardware diagnosis, all components show up OK. The only prompt window I have asks if I want to open what was open when it shutdown.Ģ) They did not replace the logic board. This is because the computer shutdown (It doesn’t restart). I tried (sort of) successfully the followings:ġ) Unfortunately I do not get the prompt window where I can have the report. I was on High Sierra, I tried to update to Catalina through the internet recovery mode, (CMD OPT R), the update happened but issue still is here I tried to erase the disk and then reinstall MacOS from the recovery partition About halfway through the day it just freeze and crash before I can even type my password to access my desktop, which makes the machine unusable at all for the day. If I turn it on a third time after the second freeze and shutdown, it will only work for 20mn before freezing and shutting down again. After the first freeze and shutdown, the second come like 45 minutes afterwards. In other words the issue comes faster and faster after the mac is turned on.įor example if I don’t use my mac for 1 week and that I turn it on, it can go without freezing and shutting down for 3/4 hours. It becomes more and more frequent as I use it. If I turn it back on it says “Your Mac Shutdown because of a problem” And I can either reopen all apps or not, but I don’t have the diagnosis option. My MacBook pro suddenly freezes and then shutdown. I am very disappointed as I’ve never been able to enjoy my Mac at all. Now they don’t want to do anything anymore without me paying as it’s out of warranty. I brought it to Apple several times, each time they changed the topcase which didn’t help the issue. Now on Catalina, issue first appeared on Sierra
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